For residents living in care homes or those receiving care elsewhere, mealtimes are one of the highlights of the day.
People eagerly look forward to their meals and relish tasty, appetising, healthy and well-presented dishes. Just as important is the meal-time experience so the decor, presentation, customer service skills of the staff and the welcoming atmosphere must all be right too.
Investment in staff training and development is the key to ensuring success in these important areas. Your staff must be confident and competent to deliver what’s required.
You need highly trained chefs, cooks and catering staff who are skilled, reliable, demonstrate flair and produce meals within time and budgetary constraints. Handling food safely and maintaining hygienic conditions is also key, so proper training at all levels in the basics of food safety is essential. And your serving staff must know how to use their waiting skills appropriately for your service users, blending communication and a friendly ear with technical ability.
These professional qualifications will enable your staff to improve their practical skills and competence. The learning is delivered by C2C trainer assessors with a background in the care sector and practical experience of the relevant occupational competence.
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The benefits of the excellent training provided to our staff have reverberated throughout the home. Staff feel more empowered and valued at all levels, not just care staff but ancillary staff too. The staff has a great thirst for knowledge which we are quenching thanks to Connect 2 Care and HIT Training.
Esther Thomas, Manager, Amesbury Abbey Nursing Home
Connect 2 Care [are] always supportive and at the end of a phone, very adaptable to changing needs. The training provided has increased underpinning knowledge throughout my work force and provided an appropriate level of education towards the needs of the residents we care for.
Helen Mullander, Manager, Winton Nursing Home
Over the years, training for care qualifications has been very important to me because it has not only developed my knowledge but it has also made a positive impact within the care settings that I’ve worked in.
Lindsey Appleby-Flynn Regional, Quality Manager, Connect 2 Care