About this course
Our Level 2 Funeral Team Member apprenticeship will give employees the skills to make a good first impression and put clients at ease.
Funeral team members are the first point of contact for the business so must create a good first impression, put clients at ease, take information, answer questions or find answers, building good client relationships and confidence while upholding the image of the business.
Funeral team members make a positive difference to their clients at a challenging, emotional time and contact with the deceased is a key aspect of any role within this industry. Working with people, feeling passionate about supporting and assisting clients is a rewarding and worthwhile job that provides excellent career opportunities.
Funeral team members will specialise in one of two roles. A Funeral Arranger – Supports the funeral director by arranging funerals and pre-payment plans, handling customer enquiries, sales and after care either on or off site. Administration and payment reconciliation is a part of this job role. A Funeral Operative – Plays an active role in assisting the funeral director on funerals, cleaning and driving a variety of vehicles, bringing the deceased into care, preparing the deceased and coffins and supporting client visits. Operatives will participate in an out-of-hours service.
Course details
- Entry requirements: Set by employer
- Duration: 12 months
- Course delivery: Blended – direct teaching and self-directed learning
Employers will determine their own entry requirements for an employee to commence this apprenticeship, but general entry requirements apply.
Not yet employed?
As an apprentice, you’ll gain a highly regarded qualification, valuable work experience and get paid!
Become an apprentice