This 12 month apprenticeship consists of:
There are a wide range of establishments in which a hospitality team member can work including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers.
The role is very varied and, although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support colleagues across the business, for example during busy periods.
Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference, feels welcomed and looked after.
An employer will determine their own entry requirements for an employee to commence this apprenticeship, but these general entry requirements apply; you have to be aged 16 years or over and must be working in the sector for at least 30 hours a week. You also need to be a resident in England and not taking part in full-time education.
If you are not yet employed, C2C advertises apprenticeship vacancies with employers on the National Apprenticeship website. This is a free service and there are many apprenticeship opportunities available. You can apply for current Apprenticeship Vacancies here.
You can apply for an Apprenticeship with C2C at any time of the year provided you meet the entry requirements.
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The benefits of the excellent training provided to our staff have reverberated throughout the home. Staff feel more empowered and valued at all levels, not just care staff but ancillary staff too. The staff has a great thirst for knowledge which we are quenching thanks to Connect 2 Care and HIT Training.
Esther Thomas, Manager, Amesbury Abbey Nursing Home
Connect 2 Care [are] always supportive and at the end of a phone, very adaptable to changing needs. The training provided has increased underpinning knowledge throughout my work force and provided an appropriate level of education towards the needs of the residents we care for.
Helen Mullander, Manager, Winton Nursing Home
Over the years, training for care qualifications has been very important to me because it has not only developed my knowledge but it has also made a positive impact within the care settings that I’ve worked in.
Lindsey Appleby-Flynn Regional, Quality Manager, Connect 2 Care