Administration Staff

Ensuring your customer service always hits the right note

A warm welcome from a friendly attentive receptionist will get every visit off to a good start.

And of course the residents, staff and volunteers will also enjoy a pleasant exchange with your front of house team. As well as being the first person that visitors meet, the receptionist is the eyes and ears of the organisation, so customer service skills must be second to none.

Running a care home is just like managing a business, so a strong back office team is invaluable. Business administration, staff rotas, ordering stationery and supplies, managing the accounts, performing the HR function, liaising with residents and relatives and even fundraising for the activities programme; you need to be able to rely on these important staff to perform all these duties, and more. Good training can make all the difference.

C2C’s team of trainers have knowledge of the care world along with experience of business administration which ensures the training hits the mark and produces tangible commercial benefits for customers.

Well trained, enthusiastic and competent employees are a valuable asset, delivering improved efficiency, enhanced levels of customer service and increased margins.

Our policy of putting trainers and learners from the same skill sector together adds immense value to the learning experience and benefits your organisation with professional training and advice.


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Testimonial

The benefits of the excellent training provided to our staff have reverberated throughout the home. Staff feel more empowered and valued at all levels, not just care staff but ancillary staff too. The staff has a great thirst for knowledge which we are quenching thanks to Connect 2 Care and HIT Training.

Esther Thomas, Manager, Amesbury Abbey Nursing Home

Connect 2 Care [are] always supportive and at the end of a phone, very adaptable to changing needs. The training provided has increased underpinning knowledge throughout my work force and provided an appropriate level of education towards the needs of the residents we care for.

Helen Mullander, Manager, Winton Nursing Home

Over the years, training for care qualifications has been very important to me because it has not only developed my knowledge but it has also made a positive impact within the care settings that I’ve worked in.

Lindsey Appleby-Flynn Regional, Quality Manager, Connect 2 Care